Lucidya

Lucidya is a Saudi Arabia-based (Jeddah-founded) AI-native customer experience management (CXM) platform, founded on August 18, 2016 by Abdullah Asiri, Hatem Kameli, Mohamed Milyani, and Zuhair Khayyat. It helps enterprises, government entities, and SMEs across the Arab world capture and analyze customer conversations across social media, digital channels, surveys, and support interactions. Core products include Social Listening (brand and competitor monitoring, trend detection), OmniServe (a unified multichannel customer-support inbox with AI-assisted responses), unified customer Profiles, and AI-powered surveys. The platform emphasizes its Arabic natural-language-processing capability, claiming roughly 92% sentiment-analysis accuracy across Arabic and English and training on more than 15 Arabic dialects, from Gulf (Khaliji) to Maghrebi. Lucidya offers a web dashboard, an iOS mobile app (Lucidya Analytics), and an API for integrations, and has raised venture funding including a round led by Impact46.